Béton x Ciré - Shop

GENERAL CONDITIONS FOR WEBSITE USE AND SALES 
www.betonxcire.com  
(for intended use by consumers and non-professionals)


 
ARTICLE 1 – APPLICATION AND ENFORCEABILITY

1.1. The purpose of these general conditions for use and sale (the “General Conditions”) is to determine the rules for use of the website www.betonxcire.com (the “Website”) by any consumer or non-professional, having access to the Website, (“the Customer”), and to govern the sale of our goods on the Website.
It is hereby confirmed that consumer or non-professional means any natural or legal person acting for purposes which do not fall within the remit of his/her/its commercial, industrial, craft, self-employed or agricultural activity.
The Customer accordingly agrees, every time he/she visits the Website, to comply with the General Conditions applicable to all goods and services available on the Website, whether they are provided free of charge or sold.
Consequently, the Customer accepts all of the General Conditions prior to making any purchase, seeking information and/or simply using the Website free of charge.
1.2. The fact that we or the Customer cannot at a given moment rely on any clause of the General Conditions shall not in any circumstances be interpreted as constituting an agreement by us or the Customer not to rely on any of the clauses in question at a later stage.
1.3. We are at liberty to vary the General Conditions at any time in order to adapt them to changes to the Website or to the legislation. The Customer is therefore advised to refer regularly to the latest version of the General Conditions available at all times on the Website and to cease to use it in the event that he/she disagrees with the General Conditions in force.
Nevertheless, the General Conditions applicable are those in force on the date when the Customer’s order is placed.
Similarly, any condition at variance with the General Conditions which is requested by the Customer but not accepted by us is not binding on us.
1.4. Unless there is evidence to the contrary, the data recorded on the Website shall constitute proof of all transactions executed between us and the Customer.

ARTICLE 2 – ACCESS TO AND USE OF THE WEBSITE

2.1. The equipment (computers, telephones, software, telecommunication resources, etc.) giving access to the Website are the exclusive responsibility of the Customer, together with the telecommunication expenses incurred through use of such equipment.

2.2. In order to place an order, the Customer must fill in an on-line registration form in which certain information is required to enable his/her order to be processed and fulfilled and for certain sections and/or services on the Website to be accessed.
When the Customer registers, he/she agrees to provide information which is true, accurate and comprehensive as requested in the registration form and to keep it updated.
In the event that the Customer provides information which is false, inaccurate, obsolete or incomplete, we are entitled not to accept his/her orders.
The Customer is also responsible for all financial consequences resulting from use of the Website in his/her name but also on behalf of third parties including minors, unless he/she can provide evidence of fraudulent use which is not caused by fault or negligence on his/her part.
A valid email address is required in order to create an account.

2.3. The Customer is required to choose login details (user name and password) which are personal to him/her. The Customer's login details enable him/her to identify him/herself and to access his/her account at all times and place orders.
The Customer is responsible for protecting the confidentiality of his/her account and login details. Unless there is evidence to the contrary, any connection to the Website or transmission of data made using the Customer’s login details shall be deemed to have been carried out by the Customer.
Consequently, the Customer agrees to keep his/her login details confidential and agrees not to disclose them to third parties in any form whatsoever. The Customer therefore has the option of expressly disconnecting after each session.
In the event of loss, theft or accidental disclosure of his/her login details, the Customer can request new login details by clicking on “Forgotten password” in the “My account” section. The Customer will then be asked to create a new password in an email sent to the address provided earlier when he/she registered on the Website.

2.4. We agree to use our best endeavours to secure access and visits to the Website and use of the Website in accordance with the rules for use of the Internet. However, we cannot guarantee that the Website will be free of anomalies, viruses, errors or bugs, that we will be able to rectify such issues, that the Website will operate without any interruption or outage, or that it will be compatible with any computer hardware or specific configuration.
The Website is accessible 24 hours a day, 7 days a week, except in circumstances of force majeure or upon occurrence of an event beyond the control of our company and subject to any outages and maintenance work required for the Website to operate correctly.
Maintenance work may take place without the Customer being given prior notice.
The Customer confirms that he/she accepts the characteristics and limitations of the Internet, particularly its technical performance, the response time for viewing, searching for or transferring data and the risks relating to security of communications.
Accordingly, the Customer acknowledges that:

  1. he/she uses the Website at his/her own risk and peril, the Website and its content being available to him/her “as is” and in accordance with its availability;
  2. the Customer is responsible for any damage sustained by his/her terminals and/or any loss of data resulting from downloading or visiting the Website;
  3. he/she must therefore take all appropriate steps to protect his/her own data and/or software against contamination by potential viruses circulating across the Website;
  4. no advice or information, whether verbal or written, obtained by the Customer from us or when using the Website can cause guarantees to be created which are not expressly set out in the General Conditions;
  5. the Customer is solely responsible for his/her use of the Website;
  6. the Customer is personally responsible for any disclosure of his/her login details and generally of any information deemed to be confidential;
  7. the Customer is responsible for taking all necessary steps to ensure that the technical features of his/her equipment enable him/her to visit the Website.

2.5. The Customer agrees not to infringe our rights and undertakes:

  1. to use and/or download the information appearing on the Website on his/her equipment exclusively for personal, non-commercial use and for limited periods;
  2. only to print information downloaded on paper media on condition that the copies created in this way will be used exclusively for personal purposes, which in particular does not include any reproduction for professional or commercial purposes or mass distribution, whether free of charge or for payment;
  3. not to copy or reproduce all or part of the Website, particularly on another website, another application or an internal company network;
  4. not to reproduce, re-use, summarise, alter, change, move, extract, replace, store, redistribute, represent or store, directly or indirectly, on any medium, by any method and in any form whatsoever, all or part of the information and/or reproduction (illustrations, photos, content, text etc.) appearing on the Website and/or our name, logo(s) and trade marks or those of any third party;
  5. to put in place suitable control systems in accordance with technical developments to avoid any piracy of the Website and in particular to avoid any use which is unlawful or contravenes the General Conditions of all or part of the information and reproductions appearing on the Website in any way and in any form whatsoever;
  6. to inform us as soon as he/she becomes aware of any piracy and in particular of any unlawful or non-contractual use of all or part of the Website, irrespective of the method of dissemination used.

2.6. The Customer shall not use any device, software or programme which could interfere or seek to interfere with the smooth operation of the Website.
Accordingly, the Customer agrees, every time he/she uses the Website, to behave in a normal and reasonable manner and not to hinder its smooth operation in any manner.
The Customer undertakes in particular:

  1. not to disrupt, slow down, block or alter the normal flow of data exchanged in the course of use of the Website;
  2. not to accelerate the scroll speed of the Website's content so as to modify or alter the way it operates;
  3. not to take any other action having an equivalent disruptive effect on the Website’s functions;
  4. not to access by fraud, maintain a presence in, hinder or disrupt the Website’s access systems.

ARTICLE 3 - ORDERING PROCESS

3.1. Currently, only orders for delivery to France and to over 50 other countries worldwide are processed on the Website.

3.2. The Customer is invited to choose the desired Item from the Website and add it to his/her shopping basket by clicking on the button “add to basket”. The Customer then has the option of continuing to shop for Items by clicking on the button “continue shopping”. The Customer may at any time edit or remove selected Items on the page showing his/her shopping basket, using the “Basket” icon available at the top right of all pages of the Website.
Once the Customer has finished making his/her selection, the Customer is invited to review his/her shopping basket by clicking on the “Basket” icon. At this stage the Customer can correct all potential input errors relating in particular to the nature of the items, or remove items. Once the Customer has checked the details of his/her order, he/she must confirm it as final by clicking on “Confirm my order”.
The Customer should be aware that all Items selected in his/her shopping basket, but for which he/she has not finally confirmed the order, continue to be available for sale to other purchasers and that the Vendor gives no assurances that the price in force on the date when the item was selected but not subsequently confirmed will remain effective, the applicable price being the price in force at the time when the Customer makes payment for the order.
Once the basket has been approved by clicking on the button “Confirm my order”, the Customer is required to choose between 2 options:

• to identify him/herself with his/her user name and password (the “Secure Login Details”) to make an order using his/her customer account;
• to make an order by creating a customer account.
The customer account will allow access to the personal “my account” area where, in particular, orders can be managed and invoices viewed.

3.3. The process for ordering on the Website is as follows:

  1. Selection of goods and quantities then added to the basket,
  2. Confirmation of the basket,
  3. Selection of the delivery address,
  4. Selection of the delivery method and acceptance of the general conditions,
  5. Selection of the payment method,
  6. Confirmation of the payment,
  7. Reception of an email, as soon as possible, acknowledging receipt of the order and payment.

Before clicking on the “confirm my order” button, the Customer can view the details of his/her order and the total price at these various stages and go back to the previous pages to correct any errors or change his/her order.

3.4. The order only becomes final when it has been confirmed by us sending an order confirmation email (setting out the contractual information and the General Conditions) to the email address disclosed by the Customer on the registration form referred to in Article 2.2 above.
We store electronic order confirmations sent to Customers on a reliable, durable medium. They may be requested by writing to the Customer Service Department using the contact details in Article 8 below or accessed directly from the Customer's account.
The contractual information and General Conditions are shown on the Website exclusively in French.

3.5. We reserve the right to cancel or refuse a Customer order where any of the following legitimate reasons apply:

  1. in the event of a dispute with the Customer relating to payment for an earlier order,
  2. if the quantities of goods ordered are abnormally high for a consumer or non-professional Customer,
  3. the information required for payment and/or delivery of the goods is wrong and cannot be verified,
  4. the Customer is aged under 18.

3.6 In any event, by placing an order the Customer is required make payment for that order.

ARTICLE 4 - PRESENTATION AND AVAILABILITY OF OUR GOODS

4.1. An individual description of our goods is contained on the Website in the “SHOP” section. This description refers to the essential characteristics of the goods. In the event of any doubt or if additional information is required, the Customer can contact our Customer Service Department, the contact details of which are set out in Article 8 below.
The photographs showing the goods on the Website are provided for illustrative purposes.

4.2. Our product offers and prices are valid, unless a specific duration is indicated, for as long as they are visible on our Website, to the extent that stock is available.
Where any goods are unavailable after a Customer order has been placed, the Customer will be notified immediately and will have the option of cancelling his/her order or exchanging the goods initially ordered by contacting the Customer Service Department, the contact details of which appear at Article 8 below.
Where an order is cancelled, the sums paid by the Customer will be refunded within 14 days of the date of cancellation.

ARTICLE 5 – PRICE – PAYMENT TERMS – SHIPPING COSTS

5.1. The prices of the goods appearing on the Website can be viewed in the “SHOP” section.
The prices of the goods are stated in Euros inclusive of all taxes and include handling and packaging costs. The prices are referred to excluding costs of delivery and transportation. The shipping costs are stated in Euros inclusive of all taxes and are referred to at the final stage of placing the order.
The amount of the shipping costs depends on the delivery method chosen by the Customer when he/she places his/her order and on the country of delivery, as referred to at the time when your account is created.
The total amount payable by the Customer appears on the order confirmation page.
5.2. The sale price of the goods is the price applicable on the day of the order. Where a promotion applies to the prices, we agree to apply the promotional price to any order placed during the promotional period.
We reserve the right to vary the price of the goods at any time. Nevertheless, the goods will be invoiced on the basis of the prices applicable on the day of the Customer’s order.

5.3. The goods shall be paid for by the Customer:
  1. either by bank card, directly on the Website, using the remote bank card payment system (secure certified payment guaranteed by the bank). The card will be debited upon receipt of the order;
  2. or through a Paypal account. The purchase amount will immediately be debited from the Customer’s Paypal account and the order will be deemed to be confirmed once the banking payment centres have confirmed their agreement, which could result in a change to the delivery period given on the date when the order was placed.

5.4. An invoice is automatically issued to the Customer by electronic mail.

5.5. The Website is protected by a secure system. Accordingly, we have adopted the 3Dsecure authentication protocol in order to protect all sensitive data associated with the payment methods as effectively as possible. Orders are paid for through the intermediary of the bank CAISSE D'EPARGNE DE PICARDIE.  

ARTICLE 6 - DELIVERY

6.1. - GENERAL
Goods are delivered to the collection point or to the delivery address provided by the Customer, at the time of his/her Order.
The Customer is required to take all necessary steps to ensure that delivery can take place. The Customer must therefore provide all essential delivery information, including the precise address of the place of delivery, his/her telephone number and any additional information required to access the premises (door code, etc.).
In the absence of this information, we shall not be held liable for any failure to deliver. In these circumstances, the goods will be returned to our warehouse and the Customer should contact our Customer Service Department, the contact details of which are set out in Article 8 below, to find out what steps should be taken to have the goods re-delivered if the Customer so requires, at his/her expense. We accept no liability for the Customer’s delay in collecting his/her goods.

6.2. - DELIVERY DEADLINES
This is dealt with externally.
6.2.1 A swift, reliable service is provided for delivery of your orders in mainland France (excluding Corsica) (around 48 hours) to your home address or place of work or, if more convenient, to the nearest post office where they can be left if you are absent. We also offer delivery by way of parcel collection and express 24-hour delivery for any orders placed prior to midday.
Delivery in other parts of the world is undertaken by one of the leading global carriers. Delivery will take place as soon as possible, depending on the country and assuming there are no customs delays. If you are not present at the time of delivery, a delivery note will be left. Please follow the instructions set out on the delivery note. You should not wait too long before collecting your parcel because it will be returned to us.
To ensure that you receive your order as soon as possible, we recommend that you have your orders delivered to an address where you are present during daytime hours (e.g. your place of work), or ensure that someone is available to receive the package for you (such as your caretaker).

6.3. - DELIVERY PROBLEMS
As delivery of the goods is undertaken by a service provider selected by us, the goods travel at our risk and peril, except in special circumstances.
The Customer nevertheless has a duty to check the condition of the packaging and the quantity of goods delivered upon receipt and to record any anomalies on the delivery slip in the event of damage and/or missing goods, retaining a copy.
Any complaints relating to delivery of the goods must be made, within 3 working days of receipt of the goods, by recorded letter with a request for acknowledgement of receipt sent to the carrier (whose contact details appear on the delivery slip) and/or to our Customer Service Department (the contact details of which are set out in Article 8 below).
An email may also be sent to our Customer Service Department.
Once our agreement has been confirmed, the Customer may return the goods in question to us (in their original condition and together with all commercial documents attached to the delivery) and request either:

  1. a further delivery of the goods ordered,
  2. or repair of the goods in question or exchange for goods of the same value,
  3. or cancellation of his/her order and refund of the sums paid and of the despatch costs incurred for the return of the goods in question.

6.4. –MONITORING PROGRESS OF THE ORDER
The Customer may monitor progress of his/her order by logging into his/her account in the “progress of order” section or contacting the Vendor’s customer service department by email at [email protected]

ARTICLE 7 - RIGHT OF WITHDRAWAL

7.1. Following receipt of the goods, the Customer has a period of 14 clear days to withdraw, without having to give reasons or pay any costs except the return costs (unless the right of withdrawal is exercised as a result of an error on our part in processing the order or in the event that a claim is made under the statutory or commercial warranty).
Where the 14-day period expires on a Saturday, Sunday, public holiday or non-business day, it will be extended to the first working day thereafter.
Refunds will be limited to the price of the goods returned. Refunds will be made as soon as possible and no later than 14 days after the date that we receive the goods. The price of the goods in question will be refunded via the initial payment method used by the Customer at the time of purchase. Cash on delivery will not be accepted for any reason whatsoever.
The right of withdrawal may be exercised once the order has been placed, even if the goods have not yet been delivered to the Customer.
If the goods have been delivered, this right of withdrawal will only be accepted in relation to goods returned no later than 14 days after the Customer's decision to withdraw and on condition that they are returned in brand new, complete condition (notably with their accessories), in their original state and can be offered for sale again.
Returned goods which are, in particular, incomplete, spoiled, damaged, stained or soiled by the Customer will not be accepted.
7.2. Before returning any goods, we would advise you to have your invoice to hand and contact our Customer Service Department, the contact details of which are set out in Article 8, who will inform you of the steps to be taken to ensure that your case is processed as quickly as possible.
In order to exercise his/her right of withdrawal, the Customer must notify the Customer Service Department, the contact details of which are set out in Article 8 below, of his/her decision to withdraw by means of an unambiguous declaration (for example by letter sent by post or by email). If the Customer so wishes, he/she may also use the model form of withdrawal found in the “My Account” section of the Website and attached to each order.

ARTICLE 8 - CUSTOMER SERVICE DEPARTMENT
For all information or questions relating to the goods, our Customer Service Department is available from Monday to Friday from 10 a.m. to 12 noon and from 2 p.m. to 6 p.m:
E-mail: [email protected]
Address: BC Hat Développement - 14, Avenue Claude Vellefaux– 75010 PARIS
 
ARTICLE 9 - INTELLECTUAL PROPERTY AND MARKETING OF THE GOODS
9.1. All trade marks, logos, other distinctive signs, visuals, photos, texts, commentaries, illustrations, drawings and images reproduced on the Website are subject to copyright and intellectual property rights. Any full or partial reproduction of these aspects of the Website is therefore strictly prohibited, without the prior written consent of our company or our partners.
9.2. The Customer undertakes not to use the goods, the content of the Website and any information brought to his/her attention in such a way as to infringe our rights or our partners’ rights and never to use them in such a way as to constitute infringement or an act of unfair competition.

ARTICLE 10 - STATUTORY WARRANTIES
BC Hat Developpement is the seller giving a warranty as to the conformity of the goods sold. Its permanent address is 915, Route de la Turche – 74260 LES GETS. 
The Customer has the benefit of the statutory warranties as to conformity of the product to the contract in accordance with the provisions of Articles L. 217-4 to L. 217-13 of the Consumer Code and the warranty against defects in the item sold in accordance with Articles 1641 and 1648 of the Civil Code.
Article L. 217-4 of the Consumer Code
The seller shall deliver a product which conforms to the contract and is held liable for any lack of conformity which exists upon delivery.
It is also held liable for any lack of conformity caused by the packaging or the assembly instructions, or the installation if it assumed responsibility therefor under the contract or had it carried out under its responsibility.
Article L.217-5 of the Consumer Code
The product conforms to the contract:
1) If it is suitable for the purpose usually associated with such a product and, if applicable:

  1. if it corresponds to the description given by the seller and has the features that the seller presented to the buyer in the form of a sample or model;
  2. if it has the features that a buyer might reasonably expect it to have considering the public statements made by the seller, the producer or his representative, including advertising and labelling;

2) Or if it has the features defined by mutual agreement between the parties or is suitable for any special requirement of the buyer which was made known to the seller and which the latter agreed to.
Article L. 217-12 of the Consumer Code
Action resulting from lack of conformity lapses two years after delivery of the product.
Article 1641 of the Civil Code
A seller is bound to a warranty on account of the latent defects of the thing sold which render it unfit for the use for which it was intended, or which so impair that use that the buyer would not have acquired it, or would only have given a lesser price for it, had he known of them.
Article 1648 1st paragraph of the Civil Code
The action resulting from redhibitory vices must be brought by the buyer within a period of two years following the discovery of the vice.
It should be noted that in relation to the statutory warranty as to conformity, the consumer:
- shall have a period of 2 years as of delivery of the product to make the claim,
- may choose between repair and replacement of the product, subject to the conditions in relation to costs set out in Article L. 217-9 of the Consumer Code.
- is exempt from proving existence of the product's lack of conformity for 24 months following delivery of the product. The statutory warranty as to conformity shall apply independently of any commercial warranty granted.
The consumer may also decide to invoke the warranty against latent defects in the thing sold under Article 1641 of the Civil Code and, in these circumstances, may choose between rescission of the sale or a reduction in the price of the product in accordance with Article 1644 of the Civil Code.

ARTICLE 11 – TERMINATION

11.1. The Customer may terminate his/her account, at any time and without notice, by sending an email to us at the following address:  [email protected]

11.2. If the Customer fails to comply with any of the clauses of the General Conditions, we will be entitled to terminate the Customer’s account automatically and without any legal action being required, 8 days after despatch of a formal notice to perform sent by recorded letter with a request for acknowledgement of receipt which has not been complied with.

  1. We confirm that we may be required to terminate the Customer’s account in the event that it is inactive in accordance with the regulations relating to the storage of personal data.
  2.  
  3. 11.3. The Customer will be notified by electronic mail or by letter that his/her account has been deactivated.

ARTICLE 12 – EFFECTS OF TERMINATION OF THE CUSTOMER'S ACCOUNT

12.1. If the Customer’s account is terminated, for any reason whatsoever, the Customer will no longer be able to place orders on-line on the Website as of the effective date of termination of his/her account.

12.2. Irrespective of the reason, termination of the Customer's account does not entitle the Customer to compensation of any nature whatsoever.

article 13 - PROCESSING OF PERSONAL DATA COOKIES

13.1. We endeavour to protect the privacy of the Website’s customers by complying with the relevant French regulations in force. Information collected when Customers visit the Website and when an account is created is subject to computerised processing reported to CNIL under No 2095976.
We do not collect any information relating to the Customer without his/her knowledge and agreement.
The data collected is required for processing and management of Customer orders and for commercial dealings between the Customer and us.
The data collected also enables us to improve and customise the content of the Website. Therefore, we use this data to carry out statistical and audience studies.
In order to be able to place orders on the Website, the Customer must provide identification data. The data identified by an asterisk is essential for registration and the opening of the Customer’s account. If it is not provided, we will be unable to process the Customer's application for registration and the Customer will be unable to place orders on the Website. The other information is used to find out more about the Customer and is therefore optional. The Customer has the option not to answer these questions.

13.2. The personal data collected is used by us, and we are the data controller. It may also be sent to the companies involved in the processing of orders placed by the Customer such as the companies responsible for fulfilment of orders, payment and delivery, and to our service providers responsible for management of the Website and our database, all of whom are bound by a non-disclosure obligation.
With the Customer’s express prior consent, information relating to the Customer may be disclosed to our commercial partners.
Depending on the choices made when the account was created, the Customer is likely to receive offers from us, and from our partners, as indicated when the account was created.
If the Customer no longer wishes to receive such offers, he/she may at any time ask not to receive them by writing to the following email or postal addresses: [email protected].
We will not sell or lease any information or data disclosed by the Customer without his/her express prior agreement.
The information collected in this way is stored in a secure place and may only be accessed by authorised staff. Electronic procedures for safeguarding data collected on the Website are also implemented, in accordance with the French law relating to personal data.

13.3. In accordance with the “Information Technology and Liberties” Act of 6 January 1978 amended in 2004 and 2016, the Customer has a general right to access, correct and remove all of his/her personal data. The Customer also has the right to object, for legitimate reasons, to the processing of such data.
These rights may be exercised by the Customer at any time by sending a recorded letter with a request for acknowledgement of receipt to BC Hat Developpement, 14 avenue Claude Vellefaux 75010 Les Gets or sending an email to [email protected].The Customer must prove his/her identity by attaching a copy of his/her identity document to his/her request.

13.4 Lastly, the Website uses computer applications originating from third parties, which allow the Customer to share Website content with other persons or inform such other persons of his/her opinion relating to any aspect of the Website's content. This is the case in particular for the buttons “Share” and “Like” used on social networks (Facebook, Google+, Twitter, etc.).
When the Customer visits a Website page containing a button of this type, his/her browser connects directly to the social network's servers and

  1. if he/she is connected to the social network during browsing, the application buttons allow the pages visited to be linked to his/her account;
  2. if he/she interacts by using plug-ins, for example by clicking on the “Like” button or leaving a comment, the corresponding information will be sent to the social network and published in his/her account.

If the Customer does not want the social network to link the information collected via  the Website to his/her account, he/she must log out of the social network before visiting the Website.
The Customer is invited to consult the privacy protection policies of these social networks to find out about the purposes, notably advertising, for which any browsing information collected through these application buttons will be used.

article  14 - LIABILITY

14.1 Limitation of liability
The goods shown on the Website conform to the French legislation in force and to the standards applicable in France. We cannot be held liable in the event of failure to comply with the legislation of another country.
Similarly, we cannot guarantee that the goods ordered will meet all of the Customer’s expectations, but only that they will conform to the essential characteristics of the item as described on the Website.

14.2 Force Majeure
Neither we nor the Customer will be in breach of our contractual obligations where performance of those obligations is delayed, hindered or prevented by circumstances of force majeure.

article 15 – APPLICABLE LAW – MEDIATION – DISPUTES

15.1. The General Conditions have been drafted in French which shall, in all circumstances, be considered to be the sole language of the parties.
The interpretation and execution of the General Conditions, and all subsequent or consequential documents, shall be governed by French law irrespective of the Customer’s nationality and address.

15.2. In the event of a dispute, an amicable solution will be sought. To this end, the Customer is asked to contact the Customer Service Department, the contact details of which appear at Article 8 above, in writing, indicating his/her surname, first name, address, email and order reference.
The Customer also has the option of referring the matter to mediation. The mediator will not be a judge or arbitrator; he/she will be a neutral, impartial third party, independent of us. In this regard, we suggest that the Customer refers to the medicys mediation platform (http://www.medicys.fr/)
This mediation procedure can only be triggered if the Customer Service Department has not provided a satisfactory reply to the Customer’s written request.
In these circumstances, the Customer may make contact with the mediator through the internet on the website (to be completed: mediator's website).

15.3. Any dispute resulting from the General Conditions, and all subsequent or consequential documents, shall be referred exclusively to the competent French courts, even in the event of proceedings against a guarantor, multiple defendants or interlocutory applications.
Withdrawal form can be downloaded here


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